Borrower Inquiries

If you have a question about your existing home loan, please contact us.

By Phone
Call us toll-free at (800) 811-4190. Ask to speak to a mortgage servicing representative. Our phones are staffed from 8am to 5pm Monday through Friday.

By Secure E-Mail
Click here to use our Secure E-Mail system. Send your message to Remember that regular e-mail is not secure. Please do not use regular e-mail to communicate with us about your home loan, as your personal information could be compromised.

By Mail
You may write to us at:

Marine Bank
Attn: Loan Operations
3050 Wabash Avenue
Springfield, Illinois 62704

In all communications, please provide us with the following information:

  • your contact information
  • your loan account number
  • a description of your question or concern, as well as any action you are requesting.

We will acknowledge your inquiry within three business days of the day we receive it. We will communicate our proposed resolution to your inquiry in writing within 30 business days of the date we receive it.

We are here to serve you!


If you have questions about buying a home,
we are happy to talk with you. Please call
us at 217-726-0267. woman and man at desk meeting with professional man

Digital Banking

You Are Now Leaving

You are now leaving Marine Bank’s website. You are about to access a third party web site or service that is not owned or controlled by Marine Bank and therefore, may not be FDIC insured.

While we believe these resources are reliable, Marine Bank is not responsible for and will not guarantee the products, services, information, or content provided by this third party.

« Cancel Continue » ×